Yes, you (may) have a
new credit card. No, you don’t need to freak out.
A big change is coming
to credit cards on Oct. 1. It’s when credit card fraud liability shifts from
issuers (like Citibank and Capital One) to retailers, which means retailers
that haven’t upgraded their card readers to accept the new chip credit cards
will be on the hook for any losses from fraudulent card transactions.
The more secure EMV
payment system -- which stands for Europay, MasterCard and Visa (the three
companies that developed the technology) and is the standard in Europe and
Canada -- includes a microchip embedded in the credit card and is meant to
reduce fraud. Unlike credit cards with traditional magnetic strips -- what most
Americans have now -- EMV technology makes cards almost impossible to
counterfeit. U.S. credit card companies have begun rolling out these cards in
an effort to reduce fraud (half the world’s credit card fraud happens in the
U.S. even though only a quarter of all transactions happen here). The
technology creates a unique code with every transaction, whereas magnetic
strips contain static payment data that can be easily skimmed and reused.
“If you were to steal
that one-time code, it’s basically useless to a criminal. You can’t clone the
chip,” Chase’s Director of Card Services Dina DeMerell told Yahoo Finance.
Chase expects to issue chip cards to 70% of its cardholder base by the end of
the year, DeMerell said. And Aite Group, a business and technology research
firm, says 70% of U.S. credit cards will be EMV-enabled by the end of the year.
What does this mean for
consumers?
What if your issuer
hasn’t sent you a new chip card? Don’t be worried, you’re not alone. Despite
the credit card industry’s self-imposed Thursday deadline to make the switch,
more than six out of 10 card holders say they have not gotten a new microchip card,
according to a CreditCards.com survey. Your old magnetic-stripe card will still
work when making transactions, and you’re still protected if you see any
fraudulent charges on your credit card statement.
“There is zero fraud
liability protection today and the same will be true tomorrow. So there's no
change from the consumer perspective.” DeMerell said.
Aside from having to
dip your credit card into the new terminals, which may take a few extra
seconds, there’s little impact on consumers’ day-to-day purchases. The change
only applies to point of sale transactions -- transactions made online or over
the phone won’t change.
Perhaps not
surprisingly, there’s much work to be done on the retailer end too. An
estimated 12 million payment terminals have to be upgraded to accept chip
cards, according to CreditCards.com. And the bulk of merchants are not prepared
for the shift: slightly less than half of small-business owners who accept
point-of-sale card payments today report being aware of the Oct. 1 liability shift,
according to a quarterly survey by Wells Fargo published in August. And when
asked if they plan to upgrade their credit card terminals to accept chip cards,
just 29% of business owners said they intended to make the change before the
deadline. The Retail Industry Leaders Association estimates retailers are
spending more than $8 billion to upgrade their payment systems.
Chip-and-PIN coming to
the U.S.
Eventually, the U.S.
may transition to the European system, where consumers use EMV credit cards and
enter a PIN instead of signing at the end. For now, the new system will require
consumers to dip their chip card into a reader -- instead of swiping -- and
then sign for the transaction. DeMerell said that the full chip card and PIN
experience is still a way off.
“We’re trying to get
the word out that you need to adopt. We’ve seen tremendous reduction globally
in counterfeit fraud with the inception of chips,” said DeMerell. “Unless all
parties work together to make this change happen, we’re not going to see the
benefit.”
Moving to the new EMV
technology, however, won’t stamp out all payment fraud. Sophisticated hackers
will find new ways to steal consumer information, and the new chip technology
still leaves the cyberworld highly vulnerable to attack. Brian Krebs,
cybercrime blogger and author of “Spam Nation,” cautioned in an 2014 interview
with CreditCards.com that many countries that have moved to chip-and-PIN credit
card technology have not experienced a drop-off in fraud overall. “Fraud
doesn’t go away, it just goes somewhere else, and that somewhere else is always
online,” he said.
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