More than 200 women
have joined a class-action lawsuit against the popular WEN all-natural hair
products, claiming the sulfate-free shampoo and conditioners made their hair
fall out.
Created by celebrity
stylist Chaz Dean, WEN hair products are boosted as a natural alternative to
regular shampoos. The products clean hair without using damaging sulfates, a
chemical compound used to separate dirt and oil from hair or skin, and
according to the product’s website, “It takes the place of your shampoo,
conditioner, deep conditioner.”
Unfortunately,
according to a large number of women from multiple U.S. states, the only
results they saw from using WEN products was severe hair loss. BuzzFeed News
reported that one user noticed hair loss after just one wash. In addition to
hair loss, many women claim that WEN products have caused multiple injuries to
their head and scalp, such as rashes, scalp irritation, hair breakage, and hair
discoloration. One angry customer claimed that she had to quit her job as a professional
model after she started using WEN products. “After using this product my scalp
and face broke out in boils and my hair fell out in chunks.This shampoo
destroyed my life,” she wrote on a product review, as reported by The Daily
Beast.
According to the court
papers, the company was aware of the unpleasant side effect and still failed to
warn users. And although it’s true that many WEN users are happy with their
results and praise the products, a simple peruse of Amazon will show that a
large amount of users also complained that the hair products caused them to
lose large volumes of hair dating back many years. According to Kelsey Smart, a
stylist at Fox & Jane salon in New York the reason for the mixed reviews
may have to do with WEN’s effect on different hair types.
“WEN seems to be good
for certain hair types, especially those that are coarse or frizzy,” Smart,
told The Daily Beast. “But for women with fine hair, it becomes more important
for the scalp to stay really clean — otherwise, product can build up and lead
to breakage.”
In response to the
claims and the lawsuit, Joe Hixson, a spokesperson for Wen told BuzzFeed News
that the complaints only represent a small fraction of its customers. “[We]
intend to vigorously contest the allegations made against our products,” said
Hixson.
Unfortunately, baldness
in women is a complicated health issue, which means it could be difficult to
prove in court that WEN definitely led to these women’s hair loss. WebMD claims
that everything from genetics to certain medications can lead to female hair
loss. Nonetheless, a lawyer for the plaintiff told The Daily Beast that at the
moment, the parties are attempting to settle their differences outside of
court.
By Dana Dovey
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